Seconds Of Work
How a 5-Doctor Dental Practice Reduced No-Shows by 68% Using AI Appointment Reminders
Doctor Dental Associates is a growing dental practice with five dentists serving approximately 3,200 active patients in a suburban community. The practice offers general and cosmetic dentistry services across two locations, with a support staff of twelve including dental hygienists, assistants, and front desk personnel.
Goals
- Reduce the practice's no-show rate to below 7%
- Decrease front desk staff time spent on appointment reminders by 75%
- Improve patient satisfaction with the reminder process
- Create a system that could scale with the practice's continued growth
Solution
We implemented our VoiceConnect AI appointment reminder system with customizations specific to dental practices. The solution included:
- AI-powered voice calls that sound natural and can interact conversationally with patients
- Multi-channel approach combining voice, SMS, and email reminders
- Smart scheduling algorithm that times reminders based on patient history and appointment type
- Two-way communication allowing patients to confirm, reschedule, or request information
- Integration with their practice management system for real-time appointment updates
- Custom scripting that includes specifics about pre-appointment requirements (fasting, medication adjustments, etc.)
More Case Studies
How a 5-Doctor Dental Practice Reduced No-Shows by 68% Using AI Appointment Reminders
Read More
How a 5-Doctor Dental Practice Reduced No-Shows by 68% Using AI Appointment Reminders
Read More
How a 5-Doctor Dental Practice Reduced No-Shows by 68% Using AI Appointment Reminders